The general terms and conditions of Thomsn Rock

Even in these special times, carefree booking and vacationing is our motto at THOMSN. Therefore our cancellation conditions are adapted to the current situation.

Cancellation policy for
Winter 2020/21 and Summer 2021

Book now without risk!

    • until 14 days before arrival free of charge
    • 13 - 7 days before arrival 70%
    • 6 - 1 day/s before arrival and non-arrival 100%


COVID-19 special provisions concerning the cancellation policy:

A free cancellation by the customer and the hotelier is possible at any time if one of the following points applies:

    • The journey to Austria or departure to the home country cannot be guaranteed due to a border closure
    • Austria, the Salzburger Land or the Saalbach Hinterglemm region is classified as a risk area of your government
    • After departure, you will be placed in statutory home quarantine for at least 5 night

Any advance payments made will be credited in the form of a voucher for a future vacation (issue of a voucher)


Cancellation policy for Winter 2021/22

Valid from December 2021

  • Cancellations up to 30 days before arrival are free of charge
  • 29-7 days before arrival we charge 70%
  • 6-1 day/s before arrival and in case of early departure we charge 100%

Should there be restrictions due to the COVID 19 situation, our cancellation conditions will of course be adjusted again.



Cancellations must be made in writing by post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.

Place of jurisdiction : Zell am See

Travel Insurance:

Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet). Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits. 

If you book at short notice, you have the possibility to take out a cancellation insurance online

Hotel Cancellation Plus leaflet

Information sheet Hotel Cancellation Premium


This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung:

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