GTC

The general terms and conditions of Thomsn Rock

Even in these special times, carefree booking and vacationing is our motto at THOMSN. Therefore our cancellation conditions are adapted to the current situation.

Cancellation policy for summer 2021

Book now without risk!

  • Cancellations up to 30 days before arrival are free of charge
  • 29-7 days before arrival we charge 70%
  • 6-1 day/s before arrival and in case of early departure we charge 100%

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COVID-19 special provisions concerning your winterholiday 

Valid from December 2021

A free cancellation by the vacation taker as well as the hotelier is possible for your winter vacation until 20.04.2022 at any time, if one of the following points applies on the day of arrival:

  • Arrival to Austria or departure to the home country cannot be guaranteed due to a border closure.
  • Austria, the Salzburg region or the Saalbach Hinterglemm region is classified as a risk area by your government, i.e. a travel warning is issued.
  • After departure, you have to go into legal home quarantine for at least 5 nights.

All payments made will be credited in the form of a voucher for a future vacation or for a rebooking (rebookings are not price-bound) or returned on request.

HOTEL CANCELLATION PLUS INFORMATION SHEET

HOTEL CANCELLATION PREMIUM INFORMATION SHEET

INSURANCE COVERAGE DESPITE CORONA PANDEMIC

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Cancellation policy for Summer 2022

Book now without risk

  • until 14 days before arrival free of charge
  • 13 - 7 days before arrival 70%
  • 6 - 1 day/s before arrival and non-arrival 100%

Cancellations must be made in writing by post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.

Place of jurisdiction : Zell am See

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Travel Insurance:

Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet). Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits. 

If you book at short notice, you have the possibility to take out a cancellation insurance online

Hotel Cancellation Plus leaflet

Information sheet Hotel Cancellation Premium

INSURANCE PROTECTION DESPITE CORONA PANDEMIC

This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung:

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