The general terms and conditions of Thomsn Rock
Even in these special times, carefree booking and vacationing is our motto at THOMSN. Therefore our cancellation conditions are adapted to the current situation.
Our cancellation conditions for the winter season 2021/22
Valid from December 2021
- Cancellations up to 30 days before arrival are free of charge
- 29 - 7 days before arrival we charge 70 % of the total stay
- 6 - 1 day/s before arrival as well as in case of no-show we charge 100 % of the total stay
COVID-19 Special arrangements for your winter vacation
A good feeling for more security & flexibility
A free cancellation by the vacation taker as well as the hotelier is possible for your winter vacation until 20.04.2022 at any time, if one of the following points applies on the day of arrival:
- Arrival to Austria or departure to the home country cannot be guaranteed due to a border closure.
- Austria, the Salzburg region or the Saalbach Hinterglemm region is classified as a risk area by your government, i.e. a travel warning is issued.
- After departure, you have to go into legal home quarantine for at least 5 nights.
All payments made will be credited in the form of a voucher for a future vacation or for a rebooking (rebookings are not price-bound) or returned on request.
Cancellation policy for Summer 2022
Book now without risk
- until 14 days before arrival free of charge
- 13 - 7 days before arrival 70%
- 6 - 1 day/s before arrival and non-arrival 100%
Cancellations must be made in writing by post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.
Place of jurisdiction : Zell am See
Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet).
Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits.
If you book at short notice, you have the possibility to take out a cancellation insurance online
This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung: