The general terms and conditions of Thomsn Rock

Even in these special times, carefree booking and vacationing is our motto at THOMSN. Therefore our cancellation conditions are adapted to the current situation.

Cancellation policy for:

Summer 2020 und 2021 - Book without risk!

Cancellation free of charge until 14 days before arrival
Rebooking possible at any time.

    • until 14 days before arrival free of charge
    • 13 - 7 days before arrival 70%
    • 6 - 1 day before arrival and non-arrival 100%

Winter 2020/21

    • until 30 days before arrival free of charge
    • 29 - 7 days before arrival 70%
    • 6 – 1 day before arrival and non-arrival 100%

NEW: COVID-19 special provisions concerning the cancellation policy:

A free cancellation by the customer and the hotelier for the period June 10, 2020 to the end of November 2021 is possible at any time if one of the following three points applies:

    • The journey to Austria or departure to the home country cannot be guaranteed due to a border closure
    • Austria, the Salzburger Land or the Saalbach Hinterglemm region is classified as a risk area of the highest category of your government
    • After departure, you will be placed in statutory home quarantine for at least 5 night

Any advance payments made will be credited in the form of a voucher for a future vacation (issue of a voucher)

This credit can be used for a rebooking

No price fixing for rebooking

Cancellations must be made in writing by post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.

Place of jurisdiction: Zell am See

Travel Insurance:

Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet). Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits. 

If you book at short notice, you have the possibility to take out a cancellation insurance online

Hotel Cancellation Plus leaflet

Information sheet Hotel Cancellation Premiumt

This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung:

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