The general terms and conditions of Thomsn Rock

Even in these special times, carefree booking and vacationing is our motto at THOMSN. Therefore our cancellation conditions are adapted to the current situation.

Cancellation policy for summer 2021

Book now without risk!

    • until 14 days before arrival free of charge
    • 13 - 7 days before arrival 70%
    • 6 - 1 day/s before arrival and non-arrival 100%


COVID-19 special provisions concerning your summer holiday 

A good feeling for more security & flexibility

  • A free cancellation by the vacationer as well as the hotelier is possible at any time until the end of November 2021, if one of the following points applies on the day of arrival:
  • Arrival in Austria or departure to the home country cannot be guaranteed due to a border closure Austria, the Salzburg region or the Saalbach Hinterglemm region is classified as a risk area by your government, i.e. a travel warning is issued.
  • After departure, you must go for at least 5 nights in legal home quarantine.
  • If you are in quarantine as a contact person incl. authority certificate. This also applies to accompanying persons in the same household.

All payments made will be credited in the form of a voucher for a future vacation or for a rebooking (rebookings are not price-bound) or returned on request.


Cancellation policy for Winter 2021/22

Valid from December 2021

  • Cancellations up to 30 days before arrival are free of charge
  • 29-7 days before arrival we charge 70%
  • 6-1 day/s before arrival and in case of early departure we charge 100%

Should there be restrictions due to the COVID 19 situation, our cancellation conditions will of course be adjusted again.



Cancellations must be made in writing by post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.

Place of jurisdiction : Zell am See

Travel Insurance:

Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet). Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits. 

If you book at short notice, you have the possibility to take out a cancellation insurance online

Hotel Cancellation Plus leaflet

Information sheet Hotel Cancellation Premium


This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung:

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